IT Support Services

Explore the different Types of IT Support that Quantix offers to benefit your business

All needs meet for digital connection, data management and seamless digital communications.

All that you need for a digital connection, data management and seamless digital communication is what IT support offers. It ensures a start-to-finish assistance on installing and managing IT-based systems.

Now-a-days, businesses are relocated to digital environment where any breakdown of IT systems can damage their continuity. What it means is that IT support is not only necessary, but must-have for accelerating your business practices. It covers all managed IT services and support that ensure an uninterrupted corporate journey that is moving towards growth and progress.

HARDWARE
SUPPORT

An IT infrastructure has a number of laptops, workstations, printers, servers and hardware systems. A small damage or breakdown may end up in a great loss, which could be of vital data or information. This happening ultimately impacts on the company’s returns and continuity. The production paralyses, which certainly makes a bad impression on the customers.

This is where hardware support appears in a great role. Its support experts ensure businesses to keep up and running reliably and securely. In case, any of the hardware devices need repair, these experts come in time addressing whatever issue is troubling. They also help in setting up a virtual security system that is hard to break-in, securing privacy and maintaining confidentiality.

Data backup and management also integrated to it, as the storage devices are concerned with them. Together with authentication, they adjust settings to recover data loss in case of accidental deletion. These assistants frequently resolve data deletion or crashed hard disk matters while retrieving data professionally.

SOFTWARE
SUPPORT

It comes under the software asset management, which enables people to undergo a smooth digital journey while using up-to-date and licenced software and applications. The software is personalised, which requires customised settings sometimes. The tech engineers prepare credentials to authenticate devices and reports to maintain this system properly. The entire workflow goes on while agreeing to end-user agreements.   

Apart from that, this assistance offers cost-reduction. The professionally trained engineers find cost-effective alternatives to replace with expensive applications that are hardly used and their licence is soon to be expired.

NETWORK
infraestructure

A digitally-enabled organisation typically sets up internet connectivity with its infrastructure. It also requires internal networking between computers and other digital devices like printers or tabs or cam. The connected employees leverage on it for exchanging information and the flow of communication will be boundless on that premises.

Like hardware, networks also need a robust security structure. The IT manager preps up a strategy to manage it from end-to-end while combating internal and external threats. A firewall helps them in it, which directs to avoid malicious traffic to come in and infect systems or networks. Additionally, these experts monitor the network, invasions and traffic round the clock. 

Everything that is done comes under its defined network policies. These policies have multi-factor authentication, preventing out of the state logins and many other ones in a great role.

MOBILE DEVICE
MANAGEMENT

This is exceptionally for the companies that allow employees to use their own phones for performing tasks. This bring-your-own-device (BYOD) is not every common, but still exists. The support providing companies place their team to secure that data and assets from hackers or misuse.

The support engineers come with the BYOD-specific mobile device management policies and strategies to store that data remotely on the secure server & devices.  It ensures that only secure devices will be able to perform remotely, as they would be capable of securing the sensitive data of the company.

CLOUD
COMPUTING

It refers to the on-demand availability of computer system resources, including data storage and computing power. This happening does not require any direct active management by the user. There are large clouds, which often get distributed over multiple geographies.

As its benefits are amazing, more and more companies have started shifting to the cloud for hosting their data. For keeping their confidential information about customers and their customer experience (CX) safe, it comes with some exceptional security features. The tech support team manages it well in two ways:

  • Ensuring configuring and managing the cloud system for hosting a number of requisite applications, data management, IT support and downtime

  • Offering the complete security to what comes under the managed IT services from cyber criminals. The support team keeps an eye on the network and carries out instance management strategy to keep it up with the strict security measures.

CYBER
SECURITY

This is a crucial and core practice which defines the agility of any IT support. It is a foremost concern because of the frequent threat of hacking or vulnerability.

The IT assistants deploy necessary technologies to take security of the IT network to the next level. Certainly, the skills should be up with the trending practices to ensure a robust security structure to the customer. The concerned issues should be regularly monitored and addressed on an immediate note. Besides all of these, the support providers should be an active listener and positive thinker, which help him to define and execute the future-proofing ideas for network, data and infrastructure security. They should prepare a roadmap, defining what-if concerns with possible solutions and costing.

“I have relied on Quantix to help us staff several new and existing positions. They work hard to understand the job requirements upfront prior to engaging the Quantix’s recruiting team to source quality candidates. Their follow-through and attention to detail are excellent. I would highly recommend Quantix for any of your upcoming requirements..”

— Mark CIO Tech Start-Up

 

FAQ

  • Yes, Quantix can work with you under any of those three arrangements..

  • In all 50 states.

  • Everything in IT from help desk to CIO.

  • Quantix fills contract, contract to hire, and direct placement positions.

Get in touch!

7535 E Hampden Ave, Suite 505, Denver, CO 80231